Terms & Conditions

  1. Terms and Conditions for Online Sales
  2. General
    1. These terms and conditions apply to all orders placed online at www.readyforbed.co.uk and over the telephone. By placing an order with Ready For Bed, you are accepting to abide by these conditions. Please read them carefully and contact our customer service team if you have any questions.
    2. If you do not wish to comply with these terms and conditions, then you should not place an order and enter into a contract with Ready For Bed.
    3. Please note that these terms and conditions do not affect your statutory rights.
    4. Ready For Bed is a trading name of CHF Retail Ltd, our registered office is at Fiveways, 57-59 Hatfield Road, Potters Bar, Hertfordshire, EN6 HS.
  3. Orders – Making a Contract With Us
    1. When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order. If we accept your order, we will send you another email to confirm that we have entered into a contract. If there are any errors on your email confirmation, you must inform us as soon as possible for these to be rectified.
    2. All orders are subject to acceptance. All details supplied to Ready For Bed must be true and accurate.
    3. If there are any problems with your order, we aim to contact you as soon as we can.
    4. All images displayed are indications of the product; some items may have small variations in ticking and colour.
    5. To place an order with us, please follow the step-by-step guide on our website, contact our sales team, who will assist you, or place the order over the telephone.
    6. We do not store credit card details nor do we share customer details with any 3rd parties.
  4. Errors
    1. In the event that any product is displayed with an inaccurate price, we have the right to withdraw and cancel the order prior to a contract being made (please see Section 2.1 for order contract information).
    2. Any errors that have been made in the description of our products will be rectified as soon as possible.
  5. Price and Payment
    1. Prices displayed on our website are inclusive of VAT.
    2. Once a contract has been made, the total price payable for all items ordered will be debited from the account provided at the time the order is placed (see section 2.1 for order contract information).
    3. We can only accept payments from U.K.-registered accounts.
    4. We accept most major credit and debit cards, including Visa, Delta, MasterCard, and Switch.
    5. All billing information given must match that held by the bank that issued the card that you are paying with. Failure to supply the correct information may lead to a delay or cancellation of your order. Your order will only be processed once the payment has been authorised.
  6. Availability of Goods
    1. All products and services are subject to availability and may be withdrawn at any time.
    2. Any goods that we are unable to supply will be refunded in full, or the monies can be used for an alternative product.
    3. Any items that are not in stock have a lead time. This lead time is an estimated time supplied to us by the manufacturer of the goods. The manufacturer aims to supply us with the goods within this time; however, this is not always possible. Where there are delays, we aim to notify you as soon as we are informed.
  7. Made-to-Measure Items
    1. These are goods that are not stock items and are made to your specific requirements, e.g., special sizes, fabric choices for divan bases and headboards, or items that are made to non-standard specifications. It is important that you are happy with the items that you are purchasing, as they are non-returnable and non-refundable.
    2. Once the items have been made and/or dispatched to us, you will be unable to cancel this order and will not be entitled to any refund.
  8. Deliveries
    1. Please check over your items to ensure that they appear to be intact before signing for them.
    2. Notifications of claims: if your goods are damaged when you receive them, please note this on the delivery sheet. Please contact customer service, who will be happy to rectify this problem as soon as possible.
    3. If you do sign for goods and later discover them to be damaged, please contact customer service as soon as possible and be aware that we may require photographic evidence of the damage before action can be taken.
    4. Shortages: It is your responsibility to sign for the correct number of packages shown on the delivery sheet, please note any shortages and contact customer service. Incorrect items: Please refuse any incorrect items and mark the delivery sheet as incorrect items. Please contact customer services.
    5. Please note that dispatch will not take place if you have not received an order confirmation email.
    6. Please ensure that your property is directly accessible by a vehicle that is approximately the size of a fire engine. If there is no direct access for our delivery drivers or the access is restricted for parking, the delivery may not be made, and you will be responsible for the associated carriage charges.
    7. Ready For Bed cannot cover any losses arising from incomplete or damaged deliveries.
    8. We deliver most goods to these areas using our own vehicles (marked with Reading bedding signage) and our dedicated dispatch team. A driver and drivers mate will take the items to the room of your choice. Please ensure that any breakables are stored away.
    9. Saturday deliveries are limited and available in selected areas only.
    10. Frames and furniture are flat-packed and require self-assembly, unless otherwise stated.
    11. All of the items are delivered by one or two person teams. Your goods can be placed at your entrance, in your room, and an assembly service is also available. These options can be selected at checkout.
    12. If you require the driver to call you 1 hour before delivery, please request this when placing your order.

    13. It is the customers responsibility to ensure the ordered items can be delivered into the room of choice (if this service is selected).  If we are unable to deliver into your room of choice due to access issues, we can leave the goods elsewhere or return them back to the store for you to have time to make suitable arrangements.  If goods have been specially ordered they are non-refundable and a redelivery charge will apply.

  9. Failed Delivery Attempt
    1. Please do not dispose of your existing items until you have received your order from us. There are rare occasions where we may be unable to make the delivery to you on the agreed date, and as such, we do not advise that you dispose of any of the items that you are replacing until you have received and checked your items from us.
    2. Although at Ready For Bed we always strive to deliver within the agreed dates and times, we do occasionally come up against problems that can make this impossible. In the event that we are unable to make the delivery on the selected date, we will contact you as soon as we can to advise you and make alternative arrangements. Please be aware that, where we use a carrier, we are not always able to control the delivery process and must rely on the information that we are given. Please be patient with us, and we will do our very best to assist you.
    3. If you have supplied incorrect delivery details, we will do our best to get your items to you as soon as possible (once we have the correct information). However, there will be a charge for this (see Section 9).
    4. Please note that we cannot be held responsible for any losses arising from a late or failed delivery.
  10. Amending Deliveries
    1. Changes to the date or address before the item is dispatched from us are free.
    2. Amendments to date or addresses after a delivery attempt has been made will incur a £50.00 charge (and this may affect the delivery date).
    3. Failed delivery attempts due to no one being at the property will incur a £50.00 charge to reattempt delivery (not guaranteed the same day).
    4. Failed delivery attempts due to the customer supplying incorrect information will incur a £50.00 charge to reattempt delivery (not guaranteed the same day).
    5. Orders placed on finance can’t be changed once the finance agreement has been approved.
  11. Risk
    1. We recommend that there be a responsible adult to take delivery of any goods and to sign for these goods on delivery. If you require the goods to be left without a signature, Ready For Bed will not be held responsible for any theft or weather damage to your goods. The goods will be left at your own risk and will only be left if there is a signed and dated note with the customer’s permission for the driver to take. We do not recommend that your goods are left outside due to the threat of weather damage or theft.
    2. Once delivery has been made, it is the customer’s responsibility to take reasonable care of the items.
  12. Faulty Items
    1. If your item develops a fault, we will deal with your complaint in accordance with your rights under the Sale of Goods Act 1979. You will also be supplied with a warranty or guarantee, which is in addition to your statutory rights.
  13. Cancellation and Returns
    1. Please check over your goods on delivery to ensure that the packaging is intact and all items appear to be in good condition before you sign for them. If you find your goods to be faulty, damaged, or incorrect, please refuse the items and contact customer service as soon as possible. If you find that your goods are damaged after you have taken delivery, please notify us as soon as possible. We ask that you inspect your goods within a reasonable time frame and prior to them being transported anywhere else.
    2. If you are not satisfied with your purchase for any other reason (excluding manufacturing faults or misdescribed products) and report this in writing within 14 working days from the date of delivery, you will be given the option to return the product to us for a refund or exchange. You must ensure that the goods are adequately packed, and it is your responsibility to return the product to us and cover any associated costs of return (please include your reference number and name on any returns). If you fail to take reasonable care of the goods before they are returned to us and this results in damage or deterioration, we will seek to recover the reduction in value from you. This policy does not affect your legal rights. This policy excludes “made-to-measure” items (items made to the consumer’s specification) (see Section 6).
    3. Our warehouse is open for returns Monday through Friday, 10 a.m. to 4 p.m. Please note that no deliveries to Reading Bedding (the physical store location for Ready For Bed) can be accepted at any other time. Ready For Bed cannot be held responsible for failed deliveries made outside of this time or for losses or damage made by your carrier.
    4. Once we have received the goods, we will inform you and arrange for a refund or exchange. Please note that refunds may take up to 14 days to process.
    5. If you are unable to arrange your own carriage, we will arrange this on your behalf through our carriers. Collections from customers are available Monday through Friday and are an all-day service, from 8 a.m. to 6 p.m. This service costs £155.00. The drivers cannot call before collection, and we cannot provide a narrower time window.
    6. Should you wish to cancel your order or return your goods due to a manufacturing fault, once the fault has been confirmed, we will be happy to carry the associated carriage costs and make the necessary arrangements.
    7. Pillows and mattress protectors are non-refundable; if you have received pillows or mattress protectors free as part of a promotion and request a refund for the mattress, you will be charged the current store price for the pillows or mattress protectors.
  14. All the above terms apply to online orders only; please contact us to ask for the terms and conditions that apply to in-store purchases.